Help us to support women.
Donations can be made by direct deposit to:
Bendigo Bank
BSB: 633 000
Account: Shoalhaven Womens Resource Group Ltd
Account number: 157 019 522
Ref: Donation + your name.
Please send an email to info@roccforwomen.org.au including your name and address for delivery of your receipt.
(All donations over $2.00 are tax deductible).
ROCC for Women welcomes feedback and complaints about our service.
Please let us know if something is not working well or something has caused you distress so that we can change it.
Feedback is letting us know about things that you are unhappy with or things that aren’t working well for you. It is also about telling us what is working well for you. You can comment on any aspect of our service which has helped you.
• Tell your case worker
•Leave a message on our voicemail
• Talk to the Service Operations Manager
• Write to our Board: The Secretary, ROCC, P.O. Box 449 Nowra 2541
We value feedback from you. It helps us to improve our service by showing us where we need to change our policies and practices.
• Tell your case worker
•Leave a message on our voicemail
• Talk to the Service Operations Manager
• Write to our Board: The Secretary, ROCC, P.O. Box 449 Nowra 2541
We can only improve things if we know they are not working. We do understand that it may not be easy to make a complaint. We take complaints very seriously and it is your right to complain without fear of retribution. If you make a complaint it will not affect the service you receive.
We will get back to you as soon as possible with an outcome. If you are not happy with the outcome you can appeal the decision.
Staff will provide you with a copy of our complaints policy.
Staff are available to help if you wish to pursue a complaint in writing.
If you can’t tell anyone at ROCC, you have some other options.
You can also request the support of an advocacy service, such as ADACAS.
Email: adacas@adacas.org.au
Phone: (02) 6242 5060
E: complaints@community.nsw.gov.au
Ph: 1800 000 164 (9am-4.30pm, Monday to Friday)
Post: NSW Ombudsman, Level 24, 580 George Street, NSW 2000.
Ph: 1800 451 524 (9am-4pm, Monday to Friday. Toll free)
Online: Complaint form available at ombo.nsw.gov.au
E: icac@icac.nsw.gov.au
Ph: 1800 463 909 (9am-5pm, Monday to Friday. Toll free)
E: complaintsadb@justice.nsw.gov.au
Ph: 1800 670 812 (Toll free)
Online: Complaint form available at antidiscrimination.nsw.gov.au
ROCC for Women acknowledges Aboriginal & Torres Strait Islander people as the Traditional Custodians of the land and water we live and work on. We pay our respects to Elders past and present.
